Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
The refund will not cover the cost of shipping to return the item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund will not cover any shipping charges that you incur sending the box back.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at joybox@sageeldercare.com
Shipping returns
To return your product, you should mail your product to: Sage Eldercare Solutions; 1801 Murchison Drive, Suite 16; Burlingame, CA 94010
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Need help?
Contact us at joybox@sageeldercare.com for questions related to refunds and returns.
